Nairobi, Kenya (PANA) - Airports Council International (ACI), a global trade representative of the world's airport authorities, has awarded two Kenyan airports the Best Airport by Size and Region Award.
ACI describes itself as the global voice of airports.
The airports were recognised for their excellence in customer service, Kenya Airports Authority (KAA) said.
Jomo Kenyatta International Airport (JKIA) won the 2020 Best Airport by Size and Region in the 515 million passengers per year in Africa.
Moi International Airport (MIA) won the 2020 Best Airport by Size and Region under 2 million passenger per year in Africa in ACI’s Airport Service Quality (ASQ) Survey.
ASQ is the world’s leading airport customer experience measurement and benchmarking programme.
The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.
While officially writing to the Authority on the awards, ACI World Director General, Luis Felipe de Oliveira congratulated KAA for its efforts in improving customer experience.
“I congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience.
"During this most difficult and challenging of years, customers have spoken and recognised the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances," Felipe de Oliveira said.
Kenya Airports Authority’s Acting Managing Director, Alex Gitari, noted that the recognition was timely, coming at a time when JKIA and MIA are undergoing major rehabilitation works set to further improve on customer experience.
The ACI Awards for JKIA and MIA come soon after the recent recognition of the two airports under ACI World’s Voice of Customer Initiative.
-0- PANA DJ/MA 4March2021