Toronto- Canada (PANA) -- Nigerian electricity consumers will soon start to seek legal redress for poor services, the Executive Commissioner in- charge of legal support and licensing at Nigeria Electricity Regulatory Commission (NERC), Alimi Abdulrazaq, said here Wednesday.
"NERC has put in place a Consumer Assistance Code that will ensure that electricity consumers, who are dissatisfied will seek redress through procedures laid out by the Commission," Abdurazaq said.
Abdurazaq told PANA the codes were aimed at facilitating safety, security, reliability and quality of service to consumers and also to ensure that standards in the sector meet international best practices.
He said under the new system, a consumer will be required write to the distribution company in his area to report poor services and if the company failed to address the issues, the complainant will take up the matter with a consumer forum.
"Subsequently, if he or she is not satisfied by the forum, he moves to the Commission, which will serve as the final arbiter in redressing the issues reported and ensure better services," he stated.
Abdulrazaq said the Commission was established under the new power reform programme to adequately protect the interests of consumers and guarantee efficiency in service delivery.